Technical Support Specialists provide professional trainings and consultancy for end-users focused on:
- Theoretical knowledge and practical use of the products and/or devices.
- Interpretation of PCR results in relation to the condition of the patient.
- Quick solution of problems related to the supplied products: service guaranteed within 24 hours from the time of claim’s announcement.
Technical Support Specialists always require PCR kits users to provide the following information in order to assure the quickest possible solution of any problem:
- Kit name.
- Problem definition.
- Kit lot – specified on the kit package.
- Used device.
- File with the examination log from the used device if available.